Returns & Exchanges
We want you to love your Mous products, which is why we offer a 30-day return window for items in their original packaging. Our hassle-free process ensures you can shop with confidence for the ultimate device protection.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Package
Place the item in its original packaging and ensure all accessories are included to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label, attach it to your package, and drop it off at the nearest carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing